1. Eligibility
- Returns are accepted for unopened and unused products within 30 days of purchase.
- Products must be in their original condition with all tags and labels attached.
2. Process
- To initiate a return, please contact our customer service department at [phone number] or [email address] within 30 days of purchase.
- You will be provided with a return authorization number (RA).
- Include the RA number and a copy of your order confirmation with your return shipment.
3. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item was defective or damaged upon arrival.
4. Refunds
- Refunds will be processed to your original payment method within [number] business days of receiving the returned product.
5. Exceptions
- The following items are not eligible for return:
- Customized or personalized products
- Clearance items
- Gift cards
- Perishable items
6. Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately. We will provide instructions for returning the product and arranging a replacement or refund.
